Returns & Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds unless your order is proven to be defective (manufacturing issue). Items with damage during shipment are not covered and must be claimed directly with the shipping provider.

Please report any issues within 7 days of delivery so we can review and assist promptly. Claims made after this window may not be eligible for replacement or refund.

We only accept claims for products that are defective (manufacturing issue) — meaning the item itself does not function or appear as it should due to a production issue. After verification, we will decide whether to send a replacement or issue a refund.

Please note: We do not cover or refund items with damage during shipment. Any claims for transit damage must be filed directly with the carrier. We also cannot replace items damaged by improper installation or misuse. For best results, we recommend professional installation of banners and decals.

If you receive the wrong item, please contact us right away. After we confirm the mistake, we will decide whether to issue a replacement or a refund.

A photo of the item received is required for verification before we can process your claim.

We cannot accept returns or process refunds for items that have been used, installed, or altered. For best results, we recommend professional installation of banners and decals.

We do not offer exchanges. For orders that are defective or incorrect, we will decide whether to send a replacement or issue a refund after reviewing your claim.

If your order is confirmed defective or incorrect and we approve a return or replacement, we will cover the necessary shipping costs. In all other cases, customers are responsible for shipping.

If your order is returned because of an incorrect shipping address, unclaimed package, or refused delivery, you may choose to have it reshipped by covering the cost of shipping to the new address.

If you do not wish to pay for reshipping, any refund issued will not include the original shipping cost and will also have a 20% restocking fee deducted. Duties, taxes, and original shipping fees are always non-refundable.

Please carefully review your shipping information at checkout to avoid delays or additional charges.

Approved refunds are issued to the original payment method. Processing times vary by bank or provider and typically take 5–10 business days after we finalize your refund.

Duties, taxes, and original shipping fees are always non-refundable.

We do not offer price adjustments. Discount codes and promotions are time-sensitive and cannot be applied retroactively.

Sale and discounted items are final sale and are not eligible for return, exchange, or refund, except where the product is defective or incorrect.

Orders cannot be modified once placed. Please double-check your name, billing/shipping address, and items before completing checkout.

International orders are not eligible for return or refund unless the product is defective or incorrect.